Customer satisfaction is a key focus for Traiana’s Service Delivery team. Time to market to onboard a prime or executing broker is an area that the market is continually looking to improve. Click to learn how Traiana does it.

By Jack Jeffreys, Traiana

Traiana is undertaking the significant challenge of identifying areas of improvement in the onboarding process for Designation Notices. The Designation Notice Manager (DNM) solution is the foundation of our credit risk services, enabling PBs and EBs to streamline the creation, amendment and termination of triparty credit lines, and paving the way for credit rebalancing across the industry.

A large number of documents to process

There are 24,000 designation notices across the entire $6 trillion FX market. For a prime broker or executing broker to go-live on DNM, the designation notices need to be manually entered, which is a paper based and a highly manual process. As a result, the number processed daily is restricted.  In partnership with SuccessData, we have deployed an automated solution that halves the effort involved in initial onboarding of designation notices. Success Data extract the details from PDF designation notices and convert it into a format that we can then upload into DNM. “We are excited to support Traiana’s automation initiative to improve the processing of designation notices, which accelerates the digitization of a critical part of the FX market,” said Laurent Louvrier, co-founder and CEO of SuccessData. “DNM’s use of SuccessData’s solution allows us to help Traiana onboard and serve its customers more effectively.”

Benefits of customer onboarding automation 

The solution can be triggered any time of the day, seven days per week. In addition to speed, increased accuracy of data processing removes the need for multiple checks and reconciliations throughout the process. 

The benefits we see in this space have encouraged us to review other areas of our business that could benefit from an automated solution that can be deployed, scaled and updated.  As we continue our ongoing conversations across the industry about expanding the depth and breadth of our credit risk solutions, it is fundamental that we automate to improve time to market, reduce risk and improve controls. The use of digitization has been a genuine solution to a manual processing problem that has challenged the industry for a long time.

To learn more about Traiana or to get a demo please visit, or contact the Traiana team.

About the Author

Jack Jeffreys, Director Service Delivery, Credit & Risk, has served as global head of service delivery for Credit & Risk at Traiana, part of CME Group, since July 2020. He is responsible for the implementation of internal and external projects on all Credit & Risk services including DNM, CreditLink, LimitHub and Periodic Payments. Prior to this Jack held regional leadership positions at Traiana within the service delivery team.

Jack blends a customer focus with an understanding and foundation in process, leveraging a knowledge of Lean Six Sigma. This structured approach to process improvement has helped shape Jack’s work with a constant focus on improvements within a team, and across other functions, enabling operational risks to be reduced, and efficiencies found.

About CME Group 

As the world’s leading and most diverse derivatives marketplace, CME Group ( enables clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes, foreign exchange, energy, agricultural products and metals.  The company offers futures and options on futures trading through the CME Globex® platform, fixed income trading via BrokerTec and foreign exchange trading on the EBS platform.  In addition, it operates one of the world’s leading central counterparty clearing providers, CME Clearing.  With a range of pre- and post-trade products and services underpinning the entire lifecycle of a trade, CME Group also offers optimization and reconciliation services through TriOptima, and trade processing services through Traiana. 

The content in this communication has been compiled by Traiana for general purposes only and is not intended to provide, and should not be construed as, advice. Although every attempt has been made to ensure the accuracy of the information within this communication as of the date of publication, Traiana assumes no responsibility for any errors or omissions and will not update it. Additionally, all examples and information in this communication are used for explanation purposes only and should not be considered investment advice or the results of actual market experience. Traiana is not a regulated entity.

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